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A voided check from each account I want to use. my most recent utility bill from water, gas, or electric company only. Yesterday I received an email that I must send in 1. That was 6 days ago and still no transactions. Check my statement and then come back and enter those figures to confirm I own the account. Went through the insutructions on the website to set up a new account and it indicated it would take 2 -3 days to set up an account and I would receive 2 transactions on my bank statement from them.
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I called that number and was told by the rep that I needed to go to but he would stay on the line and would call me back if I got disconnected. Called the support number and was told that there is a special number for online bill pay. I tried chatting and was told that you cannot use chat for online bill pay. I was told to hang on I need to ask my manager about that and then hung up on. I was on the phone with a rep for 2 hours trying to get bill pay to work. It is March 8th and I have been trying to get support since the first week in January. And they are entirely shameless about it.
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Every release introduces more bugs, but they make it impossible to freeze a particular version, constantly cutting off web access and they have Upgrade Nags constantly that you can't get rid of. I myself have had to purchase 7 versions of the program since 2000 and that's BEFORE they moved to a subscription model. They purposely obstruct you from transferring to their competitors. It's normally a 40-minute queue to talk to an idiot and they are so propaganda driven, that they delete any negative posts or reviews from their sites and their forum. Their customer support is an absolute joke. When working properly, it provides a lot of value, but it is very easy to introduce errors into the data and impossible to fix them.
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They do not use Windows conventions, for example keystrokes. There are bugs still there that have been there since the 90's. Their current subscription model is no different. The Quicken business model is and always has been exploitive and has been adding and subtracting features for years in an attempt to always have a new product to sell. I've been using Quicken since 1992 and consider myself quite familiar with the package.